Privacy Policy

Introduction

TUPINAMBÁS PLT COMÉRCIO DE UTILIDADES DOMÉSTICAS LTDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you shop at our cosmetics and beauty store.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

As a retail cosmetics and personal care store, we may collect the following types of information:

• Customer Information: Name, phone number when provided for loyalty programs or special orders.
• Identification: CPF for fiscal receipts (nota fiscal) when requested.
• Purchase Information: Products purchased and transaction records.
• Payment Information: Card payments processed through secure terminals.
• Preference Information: Product preferences, skin type, or fragrance preferences when shared.

How We Use Your Information

We use the collected information for the following purposes:

• To process sales and issue receipts
• To provide product recommendations
• To notify you of promotions and new products
• To maintain purchase history for exchanges and returns
• To comply with fiscal and tax regulations
• To improve our product selection
• To provide personalized customer service

Beauty Consultations

When you receive beauty advice or product recommendations from our staff, we may note your preferences, skin type, or specific needs to provide better service on future visits. This information is used solely to enhance your shopping experience and is not shared with third parties.

Product Safety

Cosmetics and personal care products are subject to health regulations. In the event of a product recall or safety notice, we may use purchase records to contact affected customers. We retain product batch information as required by health authorities (ANVISA).

Payment Processing

Card payments are processed through secure payment terminals that comply with payment card industry standards. We do not store complete credit card numbers. Payment processing is handled by authorized financial institutions. Cash and PIX transactions are recorded for fiscal purposes.

Fiscal Documentation

For fiscal receipts (nota fiscal) with CPF, we collect your identification as required by tax regulations. This information is transmitted to tax authorities as required by law. We retain fiscal records as required by Brazilian tax legislation.

Loyalty Programs

If you participate in our loyalty or rewards programs, we collect information necessary to track your purchases and provide benefits. This may include contact information for sending promotions and exclusive offers. You may opt out of promotional communications at any time.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Transaction records and customer information are stored securely. Access to customer information is limited to authorized store personnel.

Data Retention

Transaction records are retained for the periods required by Brazilian tax regulations. Customer preference information may be retained to provide better service. Purchase records may be retained for product safety purposes as required by health authorities.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With payment processors for transaction completion
• With health authorities in case of product recalls
• With tax authorities for fiscal compliance
• When required by law or legal process

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal data held by us
• Request correction of inaccurate information
• Request deletion of data (subject to legal requirements)
• Opt out of marketing communications
• Opt out of preference tracking
• Request information about how your data is processed
• File a complaint with the National Data Protection Authority (ANPD)

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Significant changes will be posted in our store. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: